RETÜL MAtch
Data driven, personalized product recommendations in a matter of minutes.
An all new Retül Match iOS experience for retailers to size riders for saddles, shoes, and bikes.
Launched November 2024
The new Retül Match iOS App is now available to use for all Specialized Retailers and Retül Fitters worldwide. This app has no cost and uses the DSD, DFD, and the new Match Hardware (Retül Foot Plate and tape measure).
To purchase the Match Hardware, please contact your Specialized // Retül representative.
iPad requirements:
iPad Pro / iPad Air / iPad that is 5th generation or newer
iOS 17 with bluetooth
To install the app, click the following link on your iPad:
Download the Retül Match app
To login, use your Specialized Retailer Account (Customer) Number and email.
How to Use the Retül Match iOS App
Match FAQ
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Yes, you will be able to log into your Match Tower until December 2nd. After this date you will no longer be able to use the Match Tower application.
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The Match Tower has technical issues that significantly limit the ability to update the software for users across the globe. Retül is moving forward by rebuilding on Apple’s iOS architecture for both Match and Fit. This conforms to Specialized’s commitment to private and secure handling of personal data, and is the platform from which we will launch next generation enhancements and features.
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Any iPad Pro / iPad Air / iPad that is 5th generation or newer, and is running iOS 17 with bluetooth.
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All you need is your shop email and shop account number.
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No, this app uses a simple log in system and does not require setting up an account and password.
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The results can be shared via the QR code, email, or text. Riders no longer need to create an account on rider.retul.com to access their sizing results.
If you plan on using the Mail app on your iPad, please be sure to setup your shop email on the iPad.
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If the website is not generating recommendations, we recommend using the website as you normally would and manually select the filters that apply to your rider.
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Watch this video for instructions
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The Retül Match app is not listed publicly and can be downloaded through this link here: https://apps.apple.com/us/app/ret%C3%BCl-match/id6505076845
Credit Program
Retül is offering an account credit of up to $1,000 USD for your Match Vantage, Zin, and USB Dongle. If interested, you will be provided a pre-paid shipping label to ship the equipment to the Retül warehouse where it will be inspected. If the Vantage needs significant repairs, that will affect the credit offered, otherwise the full amount will be applied.
*Contact your Retül Representative to participate.
There will be a time delay between the shipping and inspection, to when the account credit is applied.
Account Credit:
If you are a Specialized Retailer, the credit will be applied to your Specialized Account.
If you are an Independent Retül Customer and not a Specialized Retailer, the credit will be applied to your Retül Account.
If you do not fall into those two categories above, we will provide an alternative credit option.
Video Tutorial: How to Remove the USB Dongle
Packaging the Match Vantage properly is key! Follow the steps provided in this video for best shipping practices. DO NOT ship the Match Tower.
Kiosk Program
The Match Tower itself is a regular computer.
While the Match Tower application will no longer be accessible, we recommend opening an internet browser that lands on Specialized.com. This turns the Tower into a Sales Kiosk and gives the riders the options to view additional product sizes and colorways by themselves or with a staff member.
If you choose not to repurpose your Match Tower, please recycle.
Bookmark this link to use as the Specialized landing page:
https://www.specialized.com/us/en?utm_source=kiosk&utm_medium=retul
This is a trackable link that collects product engagement and session data.
Retül Match Tower Sunset
Announced October 15, 2024
Read this in:
The Match Tower has been a very useful tool since it was launched back in 2012 and it is now time for the Match experience to evolve beyond what the Tower can do.
The goal of the Match Tower was to improve the in-store sizing experience and give riders the buying confidence they needed when shopping for shoes, saddles, or bikes. We have seen the positive impact that this sizing experience has provided riders at retail over the years and moving forward, that experience will be combined with the current DSD/DFD iOS app.
On November 11, 2024, the Match Tower application will be officially turned off and the new Retül Match iOS app will be launched as the Match Tower’s replacement.
Match Tower Sunset FAQ
What can I do with my Match Tower after November 4, 2024?
Kiosk Program
The kiosk program will allow retailer to re-purpose their Match Towers and turn them into a sales kiosk for riders to utilize in store.
Computer Monitor
The Match Tower can be taken apart and the PC used as an extra computer monitor in your office.
Recycling Your Tower
If you do not want to convert your Match Tower into a sales kiosk, please take the tower and computer to your local recycling center.
Equipment Credit Program
For this program, retailers can send their vantage, zin wand, and dongle back for a Retül credit. We will provide details regarding how you can ship these parts back and how this credit will be issued.
The equipment will be inspected by our Senior Retül Technician in Louisville, CO and a credit of up to $1000 USD will be offered. The credit will be influenced by if the Match Vantage needs any additional repairs beyond being recalibrated.
What experience will replace the Match Tower?
The Match App will be available in the Apple App store on November 4, 2024 and will provide a sizing experience for shoes, saddles, and bikes.
The Retül team will provide more details regarding app onboarding as we get closer to the launch of this app.
When can I get more information?
Your primary Retül contact will provide more details on how to access the Match App, how to send back your hardware for the credit program, and details on our kiosk program on October 28, 2024