equipment information

 

Retül Software

V8

  • V8 is the new software that all fitters globally have the option to migrate to, beginning in May 2024. Additional details can be found in the members area.

  • V8 is an Apple iOS App called Retül Fit and uses the iPad Pro (4th generation or newer).

V7

  • V7 is the old software that will be accessible until May 2026.

  • Tech support will be provided up until V7 is turned off.

  • If V7 crashes before May 2026, there is a chance the Retül team will be unable to get it up and running as the software is old and outdated.

  • We cannot guarantee that V7 will work with the next iteration of the Windows Operating System. If/when Windows 12 is released and V7 does not work, Retül will be unable to resolve this issue.

  • If the V7 Licensing service crashes, Retül will not be able to restore the service.

 

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Purchasing a Used System

  • Buyers should be made aware that if you purchase a Generation 1 or Generation 2 system, Tech Support will not be available.

    • The system is old and the Technology is outdated.

    • Parts are obsolete and not available.

  • There is a transfer fee for the buyer of a used system. The transfer fee provides you with:

    • A V7 License Key

    • A Listing on the retül.com Find-A-Fitter page

    • Tech Support

  • The used system will need to be registered. This will prompt us to create a record for you and generate a License Key

  • The buyer/fitter of the used system will need to be certified by taking a Retül Training Course

 

All-In-One (AIO) Motion-Fit Systems

  • The AIO motion-fit systems are unable to be repaired.

    • Manufacturers have stopped making parts and we are unable to get them from any Vendors.

    • If the AIO system crashes, Retül is unable to repair the device.

  • The AIO Zin and Harness LEDS can be replaced.

    • The repair for these items are not covered by warranty.